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Partner Services Clerk

San Luis Obispo, CA
Full-time
Salary: $13.25 to $13.75 /hour

Job Overview:

The Partner Services Clerk (PSC) serves as a primary point of contact for Agency Partners in regards to placing and receiving orders made through the The Food Bank warehouse in San Luis Obispo. The PSC communicates food availability, schedules warehouse pick-up appointments, and helps prepare orders for nonprofit and community organizations throughout San Luis Obispo County. The PSC also works within The Food Bank’s inventory system to enter warehouse receiving data, and assist in compiling reporting for inventory accuracy. The PSC reports directly to The Warehouse Assistant Manager (WAM).

Essential Duties & Responsibilities:

· Provide excellent customer service to nonprofit volunteers, organization representatives and food donors

· Assist Agency Partners in food acquisition and order invoicing

· Coordinate daily building of orders for Agency Partners

· Help physically compile daily orders in conjunction with other Warehouse Staff

· Assist with monthly, or more frequent, cycle counts of controlled inventory categories in conjunction with the Warehouse Manager (WM) and WAM.

· Enter data regarding daily food donations into inventory system

· Receive, load, break down and move pallets/totes/supplies; operate forklift and pallet jack(s), as needed.

· Sort and stock donated food goods to route to Agency Partners

· Enforce all warehouse shopping procedures and policies

· Coordinate and maintain Agency Partner pick-up appointment calendar

Other Duties and Responsibilities:

· Maintain effective written and verbal communication with Agency Partners

· Monitor and track the release of allocated inventory items and stock levels

· Assist in delivery of orders, when needed

· Operate a box truck, forklift, pallet jack and other necessary equipment

· Other duties as assigned

Knowledge, Skills, Talents, & Abilities:

· Speaking and Communication – The ability to conduct effective verbal and written communication to convey information

· Coordination – The ability to organize, plan, and prioritize work in order to accomplish specified goals and objectives

· Problem Solving – The ability to evaluate a circumstance and adjust actions to complete tasks

· Extent Flexibility – The ability to bend, stretch, twist, or reach with body, arms, and/or legs

Education and/or Experience:

· 18 years of age or older

· High school diploma or equivalent

· Prior experience in customer service, inventory tracking and electronic communication highly preferred

Certificates, Licenses, Registrations:

· Must possess a valid California Driver’s License

· Must have a reliable vehicle, clean driving record, and proof of insurance

· Must be willing to travel throughout San Luis Obispo County

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ability to stand for extended periods of time; the ability to see details at close range (within a few feet of the observer); to lift, carry, and load up to 50 pounds. Must be able to bend, stoop, climb, and crouch repeatedly throughout the day.


Warehouse Worker / Driver

San Luis Obispo, CA
Full-time
Salary: $12.98 to $13.48 /hour

Job Overview:

The Warehouse Worker/Driver (WWD) provides physical labor throughout the warehouse, as well as when deployed in the field and serves as a primary point of contact with volunteers, clients and Partner Nonprofit agencies. The WWD compiles and fulfills orders for various Food Bank programs and assists the Warehouse Manager (WM) and Warehouse Assistant Manager (WAM) with food donation collection from grocery stores, farms, and community food drives, order deliveries and other tasks, as assigned.

· Provide physical labor in the warehouse

· Work with volunteers to sort food donations and compile orders

· Engage in courteous and professional interactions with Partner Nonprofits, clients and vendors

· Drive box trucks or other vehicles for pick-up and delivery of product and orders, as needed

· Receive, load, break down and move pallets/totes/supplies; operate forklift and pallet jack(s), as needed.

Other Duties and Responsibilities

· Examine and inspect items for damage or defects and notify Warehouse Management accordingly

· Actively look for and guard against workplace safety concerns

· Other duties as assigned

Knowledge, Skills, Talents, & Abilities:

· Speaking and Communication – Talking and writing to others to convey information effectively.

· Coordination – adjusting actions in relation to others’ actions. Organizing, planning, and prioritizing work in order to accomplish specified goals and objectives.

· Ability to follow directions and problem solve.

· Extent Flexibility -- Ability to bend, stretch, twist, or reach with body, arms, and/or legs.

Education and/or Experience:

· 18 years of age or older.

· High school diploma or equivalent.

Additional Information:

· Must possess a valid California Driver’s License.

· Must have a reliable vehicle, clean driving record, and proof of insurance

· Must be willing to travel throughout San Luis Obispo County

· Forklift and powered jack experience not required, but preferred

· Experience operating box trucks or similar vehicles preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ability to stand for extended periods of time; the ability to see details at close range (within a few feet of the observer); to lift, carry, and load up to 50 pounds. Must be able to bend, stoop, climb, and crouch repeatedly throughout the day.


CalFresh Program Coordinator

1180 Kendall Road, San Luis Obispo, CA
Full-time
Salary: $17.54 /hour

Job Overview

The CalFresh Programs Coordinator (CFPC) works with the community to raise awareness about available food programs and assists with CalFresh enrollment at food distribution sites, partner agency sites, community events and more. The CFPC will work closely with County Department of Social Services, Public Health and members of the SLO County CalFresh Alliance to strategize outreach to populations who are CalFresh eligible.

Essential Duties & Responsibilities

  • Work with a diverse client base who are low-income, food insecure and often from mixed immigration status households.
  • Become fully knowledgeable in CalFresh and related California Department of Social Services processes and procedures in order to provide high‐quality assistance with CalFresh applications.
  • Conduct outreach in both English and Spanish (written and verbal) to develop opportunities to explain the benefits of CalFresh to food stamp eligible populations. This includes but is not limited to outreach to families, seniors, students, school administrators, faith based organizations, nonprofit partner agencies and more
  • Outreach methods will include, but are not limited to, working collaboratively with relevant organizations (Cal Poly, Cuesta College, County Office of Education, 5 Cities Homeless Coalition, CAPSLO, WIC and others), table events, and public speaking.
  • Increase public awareness (in English and Spanish) of CalFresh at food distribution sites, food pantries, nonprofits, soup kitchens, and more. Explain the benefits of CalFresh to food stamp eligible populations.
  • Prescreen applicants for eligibility for CalFresh benefits.
  • Assist applicants with completing the CalFresh application online through MyBenefits CalWIN, the getcalfresh.org website, or the paper SAWS 1 form. Educate clients about the interviewing process.
  • Schedule appointments to assist prospective clients with applications.
  • Recruit and train volunteers to do pre‐screening for benefit eligibility.
  • Follow‐up and communicate with potential applicants, volunteers, and partner agencies.
  • Maintain records and collect data in order to track Cal Fresh outreach, processes and outcomes.
  • Collaborate with County staff, the Food Bank team, organizations represented in the SLO County CalFresh Alliance and community partners to coordinate CalFresh outreach efforts.
  • Identify barriers that prevent successful applications to CalFresh and identify solutions.
  • Flexibility to attend workshops or trainings outside of normal scheduled shifts.
  • Make a difference in the health of your community to improve their nutritional resources.
  • Must have reliable transportation.
  • Must maintain a very high level of confidentiality.

Other Duties and Responsibilities

Other duties and responsibilities that may be assigned by the Director of Programs.

Knowledge, Skills, Talents, & Abilities

  • Must be fluent in both English and Spanish in order to convey information effectively and professionally.
  • Ability to handle multiple tasks, work with diverse groups of individuals, and meet deadlines.
  • Ability to set own priorities and work independently and as part of a team.
  • Strong coordination skills: ability to adjust actions in relation to others’ actions. Ability to organize, plan, and prioritize work in order to accomplish specified goals and objectives.
  • Proficiency with Microsoft Office including Word, Excel, and PowerPoint; ability to navigate the internet.
  • Strong people skills: ability to communicate effectively and relate to diverse groups of people; ability to persuade, motivate and empathize.
  • Customer Service: demonstrates the ability to respond with a high degree of urgency to the needs and request of others, internally and externally. Understands the impact of his/her work and attitudes on others. Has empathy and the ability to work collaboratively with diverse groups of people. Demonstrates respect at all times, to all people.
  • Willingness and ability to adjust to changing conditions and priorities
  • Ability to make decisions that resolve problems
  • Be responsible for cost-efficient operations
  • Contribute to a positive, action-oriented work environment

Education and/or Experience

  • Must be 18 years of age or older.
  • High School Diploma or Equivalent.
  • Customer service experience, public speaking experience and experience working with community based/nonprofit organizations preferred.

Certificates, Licenses, Registrations

  • Must possess a valid California Driver’s License.
  • Must have a reliable vehicle, clean driving record, and proof of insurance.
  • Must be willing to travel throughout San Luis Obispo County.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands or arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by doing this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust to focus. Use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.



Background:

The Food Bank Coalition of San Luis Obispo County is a nonprofit, tax exempt organization. We serve our neighbors who are food insecure, often not knowing where their next meal will come from, as well as those at risk of hunger. Each year we supply food to 44,000 different people in San Luis Obispo County through a network of 120 charitable feeding programs – including food pantries, homeless shelters and afterschool programs. We believe every human being has the right to nutritious food, which is why 50% of the food we distribute is fresh produce. The Food Bank prioritizes employee fulfillment and retention, offering competitive pay and benefits and opportunities for promotion.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Variable work environment; work is conducted both indoors and outdoors with varying environmental conditions; indoor facilities kept at cold temperatures, so warm clothing is required. Noise level varies from quiet office environment to very noisy warehouse. Forklift exhaust and dust will be present in the warehouse.

The Food Bank Coalition of San Luis Obispo County is an at-will, equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, genetic information, disability, sex, marital status, age, or any other protected status covered by federal or state law.


Our mission is to work with a network of community partners to alleviate hunger in San Luis Obispo County and build a healthier community.